Week 5:Stowe:Ski Patrol

Friday when we arrived at MOC we met with Josh and headed over to get our tickets. He told me I would be working with Ski Patrol. Frist Nate, Corbet, Lawrence and I got to take a few runs. Then we went back to MOC and I met up with Karen, who works with the risk management department, she previously worked at a ski patroller. We headed right over to Spruce side to do an incident investigation (II.) They do one whenever someone breaks something, an ambulance is involved, and any injuries not on the slope. This one was a slip and fall, where a lady left the restroom and was headed to the parking lot and slipped and fell. Now the incident investigator doesn’t work with the guest, a ski patroller took care of her. We waited for the ski patroller to finish with the guest. While we were waiting a man came into the ski patrol hut with an arm injury, he had fallen and put out his arm to catch him self and he landed the wrong way. We then talked to the ski patroller who attended to the slip and fall, and then we went over to take a few photos of the area that she fell in. They do this primarily to cover themselves insurance-wise. While taking photos a fire alarm went of at the Sunny Spruce lift, we went over to make sure they did everything correctly according to protocol. Then we headed back to Mt. Mansfield where Josh took me up to 269 which is the main ski patrol station at the top of the four-runner quad. On the lift he told me a bit about where each ski patrol hut is located. There I went on three calls. The first was a woman called ski patrol about a lost son. We went down and met the woman while other ski patrollers did a sweep of the area he was last seen. Once we met with the lady she got a call from her son saying he was fine and safe waiting at the bottom. The next was a girl who went on the wrong lift and felt uncomfortable with the terrain so we took her down on a toboggan. The last thing I did was another II of a rail that a person hurt his wrist on. We took dimensions of the rail, the jump, and the landing. We took the pitch of those three components and we took photos.

How did the department you worked with at your resort relate to the following?

1.     Sustainability- 269 is heated by the quad. Keeping guests safe keeps them coming back.

2.     Service-Provides safety

3.     Safety-Attends to guests in need of help and assistance keeps trails safe and put into place the correct warning.

How did the department you worked with support/benefit the following?

4.     The Consumer/Guest-Keeps guest’s safe

5.     The Employee- The ski patrollers are respected so they are happy.

6.     The Owner-keeps guests safe and returning, which makes more money. The owners know the great service of not only ski patrol but trail maintenance.