Week 5:Stowe:Ski Patrol

Friday when we arrived at MOC we met with Josh and headed over to get our tickets. He told me I would be working with Ski Patrol. Frist Nate, Corbet, Lawrence and I got to take a few runs. Then we went back to MOC and I met up with Karen, who works with the risk management department, she previously worked at a ski patroller. We headed right over to Spruce side to do an incident investigation (II.) They do one whenever someone breaks something, an ambulance is involved, and any injuries not on the slope. This one was a slip and fall, where a lady left the restroom and was headed to the parking lot and slipped and fell. Now the incident investigator doesn’t work with the guest, a ski patroller took care of her. We waited for the ski patroller to finish with the guest. While we were waiting a man came into the ski patrol hut with an arm injury, he had fallen and put out his arm to catch him self and he landed the wrong way. We then talked to the ski patroller who attended to the slip and fall, and then we went over to take a few photos of the area that she fell in. They do this primarily to cover themselves insurance-wise. While taking photos a fire alarm went of at the Sunny Spruce lift, we went over to make sure they did everything correctly according to protocol. Then we headed back to Mt. Mansfield where Josh took me up to 269 which is the main ski patrol station at the top of the four-runner quad. On the lift he told me a bit about where each ski patrol hut is located. There I went on three calls. The first was a woman called ski patrol about a lost son. We went down and met the woman while other ski patrollers did a sweep of the area he was last seen. Once we met with the lady she got a call from her son saying he was fine and safe waiting at the bottom. The next was a girl who went on the wrong lift and felt uncomfortable with the terrain so we took her down on a toboggan. The last thing I did was another II of a rail that a person hurt his wrist on. We took dimensions of the rail, the jump, and the landing. We took the pitch of those three components and we took photos.

How did the department you worked with at your resort relate to the following?

1.     Sustainability- 269 is heated by the quad. Keeping guests safe keeps them coming back.

2.     Service-Provides safety

3.     Safety-Attends to guests in need of help and assistance keeps trails safe and put into place the correct warning.

How did the department you worked with support/benefit the following?

4.     The Consumer/Guest-Keeps guest’s safe

5.     The Employee- The ski patrollers are respected so they are happy.

6.     The Owner-keeps guests safe and returning, which makes more money. The owners know the great service of not only ski patrol but trail maintenance.

Week 4:Lifts:Stowe

This weekend I worked with lifts. Both Friday and Saturday I worked at the Over Easy. The first day Toby brought me up to the top to look at the mechanics of it. They I learned about the different dials, and what different things did, I was also showed the monitor, that tells how everything is running and how the wind is. Most of what is done at the Over Easy is greeting people, answering peoples questions, and regulating lines of who goes in which cabin when. The Over Easy is the primary way people get from Mt. Mansfield to Spruce so in the beginning of the day when folks need rentals and at lunch is when the Over Easy sees the most traffic. I also learned about what the do at Sunny Spruce, which is a quad. And Saturday when it was really busy I went to see what happens at the Gondola. I helped at the bottom with people getting their skis in the rack and up top with helping them get out. 

How did the department you worked with at your resort relate to the following?

1.     Sustainability-When people go to a ski resort they are buying a lift ticket, so needless to say lifts are crucial, they are economically sustainable because they rake in much of the profits a resort makes. They can also be environmentally sustainable, for example the FourRunner Quad uses the lifts heat and energy to heat the ski patrol shack. 

2.     Service-Lift provide a great service, they efficiently and safely bring people to the top of the mountain, they are necessary to a ski resort and different lifts are implemented in different places for different reasons whether a quad, a double, or a gondola a lot of thought is put in to help decide. 

3.     Safety-The lifts have many safety features, the stop, and slow buttons for the loading and unloading. The bar for during the ride. And various safety features like the brittle bar for situations of derailing. 

How did the department you worked with support/benefit the following?

4.     The Consumer/Guest- It brings them to the top of the mountain.

5.     The Employee-provides jobs, and keeps guests happy.

6.     The Owner-good efficient lifts keeps everyone happy and money flowing. 

This shows two dials along the bottom, on the left is the slow speed dial, and on the right is the normal speed dial. The slow speed dial show the speed the gondola will travel at when the low button is push and the normal speed dial does the same. the normal traveling speed if 800-900 fpm 

monitor of speed and gauges and wind, and buttons to control lift

out the window to see how the wind is blowing the cabins

Week 3: Marketing...again-Stowe

Fridays class got canceled due to weather.
Saturday we started late, leaving at 8am. We got there at about 10 and met with Josh. Initially I was supposed to work with the ski school, but there was a change of plans. Nate and I got sent to the marketing department. There was another Unveil the Rail jam. Once we got there it was all set up so there wasn't much for us to do. David who was running the jam told us to take runs. We did so for a while, then went to lunch. We got back towards the end of the jam. We took some pictures for them to post on their website, then we helped break down the tent. 

Week 2: Stowe: Food and Beverage

This week I worked with the food and beverage department. I was sent up to the Cliff House restaurant. I met David Goodlin who is the manager and he told me a bit about what he does, what the restaurant does, and what I would be doing. The first day I worked as a hostess and sat people at there tables. The second day I was a food runner and just helped the waitresses as much as I could.

How did the department you worked with at your resort relate to the following?

1.     Sustainability-The Cliff House helps with financial sustainability. They are more of a fine dining establishment and create a lot of revenue.

2.     Service- They provide a good service with happy and professional staff, and serve delicious food.

3.     Safety-The food if fresh and local, and safely cooked.

How did the department you worked with support/benefit the following?

4.     The Consumer/Guest- They provide good food and a good experience.

5.     The Employee- It provides employment, and discounted prices for employees who eat there.

6.     The Owner-The good restaurant results in happy customers which creates more customers.